We have been selling real estate in Las Vegas and Henderson since 1989, more than 25 years. In 1991, we moved to Prudential Americana Group Realtors, the recognized leader in real estate in Henderson and Las Vegas, and have been with that company ever since. (Prudential Americana Group Realtors was Americana, Better Homes & Gardens when we first joined, and became a Prudential franchise in the late 90s). In 2014, Prudential Americana Group Realtors was acquired by Berkshire Hathaway, and our name changed to Berkshire Hathaway Home Services - Nevada Properties. Year in and year out we were at or near the top of their office both in representing buyers in Henderson and Las Vegas and in representing sellers in Henderson and Las Vegas. While we can’t prove this, it is generally agreed that of all current Americana agents, we have closed more transactions than anybody else since we joined the company back in 1991 We have always taken pride in the fact we care about the best interest of the client, not just trying to close a transaction, or just sell a buyer a house. We know that by doing our best for our current client, even if it means them not buying a particular house or not listing their home at that particular time, it will more than pay us back and referrals going forward, and enable us to go to bed knowing we have done our best.
One of the reasons we can say that is that we always try to surround ourselves with the best, be it lenders, escrow company, assistants, home inspectors, attorneys or any other professional that is needed in the transaction. We currently have two assistants. Denise Carratelli is our escrow coordinator and a buyer’s agent, and she started working with us in 1997. Christine Jacquart started with us in 2011, and is my main processor in doing short sales and helping me with the website. Denise and Christine are more than coworkers to us, they are more family and friends.
I mentioned short sales. They are a different type of real estate transaction that sprung up toward the end of the last decade. They are a unique real estate transaction, in that there are so many elements besides the buyer and seller that are involved. They are also unique, because, as we like to explain, in a “traditional” real estate transaction, a bad realtor could cost his client, whether the client is the buyer or the seller, some money and some stress, whereas in a short sale, a bad realtor could cause the client to suffer a foreclosure or even a bankruptcy. There are so many parties involved in a short sale, the buyer’s agent, the listing agent, the buyer, the seller, the negotiator for the servicer, the actual investor on the loan, perhaps an attorney or a negotiator for the seller, and the buyers lender among others, and if any one of them don’t perform, it can kill a short sale. We did not want to do short sales until we had the knowledge that enable us to do the best job possible for our clients. I (Sean) went to dozens of seminars and webinars, became a Certified Distressed Property Expert, (CDPE), a Certified Short Sale Professional (CSSP), a member of the National Association of Short Sale Professionals (NASSPro}, a Certified HAFA specialist, among others. I continue to go to classes and webinars, to educate myself, to help our clients.
Emily has always been a great “natural” Realtor, being able to size up the wants and needs of the clients, and having the ability to remember houses months after initially viewing them. I am a very good “mechanical” Realtor, being interested in reading and writing contracts that are very protective of the client, and anticipating future issues, and addressing and eliminating upfront.
So, the goals and the strengths of our real estate have been consistency and building long-term relationships, whether it be with our company, our business partners, our employees or our clients.
That goal of consistency and long-term relationships extend into our private lives. We met when I was attending St. John’s and Emily was in high school on Long Island. During my tenure at St. John’s, I was sophomore class president and student council treasurer, while Emily continued her education at the University of Toledo. We got married in 1970, and as the most unique thing in our relationship, have always worked together. Prior to real estate, we owned a successful dog and cat boarding kennel in Allentown, Pennsylvania, and were professional dog handlers. Both of those were even more customer service-oriented, as many people have intense feelings about their pets. During that time, we were also investing in houses in Allentown, Pennsylvania and in the late 70s through the 80s, owned more than 100 units, mainly single-family houses, in that area. When we became Realtors in Las Vegas, we made a policy not to buy any investment property, mainly so that when we were working with investors, they knew that we were not “cherry picking”, potentially taking the best deals away from our clients.
Our interests outside of real estate include music, both recorded and live concerts, going to the movies…. we try and see everything that is Oscar-nominated, and see upwards of 50 movies a year in the theater, playing golf (we play a lot of executive courses, and, although not very good golfers, Emily has 4 holes in one and I have 3), and hanging out with our friends. Many, if not most of our friends, are also Realtors, and so many of our dinners and “playtime” are punctuated with real estate discussion and with the understanding that often things must be delayed to take care of real estate issues and our clients.